FAQ

Common questions about ReplyWave

Everything people usually ask before connecting their account.

Is automating Instagram comment replies against the rules?

No. ReplyWave connects entirely through Instagram's own official Graph API (the same platform ManyChat, Chatfuel, and other Instagram automation tools use) — there's no browser automation, scraping, or fake accounts involved. You authorize it through Instagram's real login screen and grant only the specific permissions it needs.

Do I need an Instagram Business or Creator account?

Yes. Instagram's API only supports professional accounts (Business or Creator), not personal accounts. Switching a personal account to a professional one is free and takes a minute in Instagram's own app settings.

How fast does the reply actually get sent?

Within seconds. ReplyWave is notified the moment someone comments (via Instagram's real-time webhooks), matches it against your automation, and sends the reply right away — not on a delay or a polling schedule.

Can I reply publicly and send a DM at the same time?

Yes. Each automation has an optional "reply publicly" toggle — when it's on, ReplyWave posts a public reply under the comment in addition to sending the private DM.

What happens if someone doesn't follow me yet?

If you turn on "require a follow before replying," commenters get asked to follow you and message back first. ReplyWave checks their real follow status through Instagram's API once they reply — if they've followed, they get the real message; if not, they get the same nudge again.

Does this work on Reels, or just regular posts?

Both. You can set an automation on a specific post or reel, apply it across everything you've published, or have it activate automatically on your next post or reel.

What data does ReplyWave store, and is it safe?

Your Instagram access token is encrypted at rest, and ReplyWave never sees your password — login happens entirely through Instagram's own authorization screen. See the full privacy policy for exactly what's collected and why.

What does ReplyWave cost?

ReplyWave is currently free to use while we're in early access. There's no hidden fee or credit card required to connect your account.

Can I pause or delete an automation later?

Yes, anytime, from your dashboard — you can pause an automation without losing its settings, or delete it entirely.

Still have a question?

Connect your account and see it in action — it takes about 30 seconds.

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